Looking for a place where your hard work can be FUN and APPRECIATED?  Come join H&R Block!  This is your chance to join our organization and become part of a known and respected brand.  H&R Block is America's 6th largest retail organization.  Due to our exciting plans for the future, we have several career opportunities available.

JOB SUMMARY

Serves as a representative of H&R Block and is responsible for continually striving to improve the Company's image and to provide service to franchisees in accordance with Company policy, vision and mission.  Provides direction to assigned franchise districts in areas related to issue management and performance; and accountability for increasing client base; company revenue, and net earnings.  Ensures issues pertaining to franchisees are managed and resolved without escalation to higher-level management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide leadership and direction to franchise owners ensuring that goals and targets are met within the district. Functions as the first-line support for the Franchisees and provides direction related to the implementation of new operational programs and/or computer systems.
2. Participate in strategic planning along with other field leaders to ensure that the direction of the business is appropriate and positioned to achieve its goals and objectives.
3. Ensures issues pertaining to franchisees are managed and resolved without escalation to higher-level management. Incorporates original thinking and problem solving to resolve identified issues while conveying and interpreting the company's policies and issues in a positive manner.
4. Provides direction to franchisees in own areas related to selecting prime office locations, identifying methods to continuously improve business performance and growth, and operating the office in compliance with company policies and promoting company programs.
5. Serves as the first-line of contact for potential franchisees in the process of recruiting, screening, and selecting new franchisees properties.
6. Meets with candidates and reviews business plan, location choice, and other related items. Provides recommendation or denial of candidates' plan for owning/operating a franchise office.
7. Reviews summary operations data and recommends the best solutions to improve the performance of each assigned franchise area.
8. Recommends to management long-term solutions affecting the overall business direction. Assists in the preparation of the annual tax season and off-season budgets.
9. Schedules and conducts associate interviews, training, and evaluations in accordance with established policies and procedures. Reviews labor costs and variances from established budgets to ensure labor costs are consistent with the budget estimates. Approves associate performance data and potential employees for advancement and additional skill development.
10. Ultimately responsible for the product of work produced by his/her direct report(s) in the areas of bookkeeping reports, bank transfers, timelines of reports, and accuracy of reports.
11. Conducts meetings with franchisees to discuss the direction and operational goals of the business.
12. Frequently visits franchise offices to ensure consistent application and interpretation of company policies and procedures. Identifies and implements solutions for a consistent business approach, but remains sensitive to the individual business needs of each office.
13. Provides leadership and direction to franchisees to ensure franchise participation in company programs.
14. Conducts annual Operating Plans with Franchisee and advises on the amount and use of advertising budget. Also works closely with TMP and advises on the effectiveness of local and national Yellow Pages advertising.
15. Conducts routine and non-routine audits of the Franchise offices in accordance with standard company audit procedures.
16. Assists Franchisees to ensure the proper item and quantity of supplies is ordered.
17. Attends district and regional meetings and represents the interests of the assigned districts.
18. Other duties, as assigned.

QUALIFICATIONS
Education / Experience

• These skills are acquired through the completion of a high school diploma or equivalent. Additional education beyond high school is preferred.
• Two years' experience as an Assistant District Manager or equivalent.
• Experience in a retail, service or similar work environment is required.
• Excellent short-term and long-range planning skills.
• Ability to operate a computer and applicable software packages.
• Effective verbal and written communications skills, public relations skills, detail-oriented, math and analytical skills.
• Good interpersonal skills
• Ability to make independent decisions; assume complete responsibility for his/her work and decisions.
• Understanding of the dynamics of franchise/company owned environment.
• Proficient with Microsoft Excel, Word, and PowerPoint, and Outlook.
• Ability to operate a computer and applicable software packages
• A minimum of two-years' experience supervising associates in positions requiring different levels of education and experience.
• Must be willing to work flexible hours.

WHY SHOULD YOU WORK FOR H&R BLOCK? 

Your outstanding compensation and benefits package would include: 

• Competitive salary and incentive compensation package
• Paid Time Off including
  • Vacation (accrues on your first day; 2-4 weeks depending on position)
  • Paid holidays
  • Sick time
  • Short-term and long term disability
• Support for you and your dependants
  • Medical, dental, vision, life, AD&D and travel insurance plans
  • Adoption Assistance program (up to $3,000)
• Financial Support
  • 401(k) plan - $1 for $1 match up to 5% of salary with immediate vesting after 90 days
  • Employee Stock Purchase Plan (10% discount on Block stock)
  • Tuition Reimbursement up to $5,250 per year
  • Tax services (little or no cost)
• Culture
  • Progressive and innovative
  • Open exchange of ideas
  • Business casual attire with casual Fridays
  • Flexible work schedule possible for many positions 

H&R Block is a progressive company dedicated to helping our clients achieve their financial objectives by serving as their tax and financial partner. If you meet the above requirements and would like to explore a career with Block, please log onto our career website at www.hrblock.com and submit your resume and profile. 

Preparing America's Taxes since 1955

H&R Block is an Equal Opportunity Employer.

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